Client Engagement Associate

Join the All-Stars

Westmont, IL

Full-Time (Mid-Level), Permanent

Client Engagement Associate

View below the job description in addition to the application form.

Experience :

3+ years

Apply Today

Job Description:

rSTAR is looking for an energetic Client Engagement Associate to help drive our vision in transforming customers. This role requires the passion for successful results, learning and adjusting from your failures and paying attention to the details, as you’ll be integral to all client engagement, sales and marketing related activities for rSTAR. Your inputs will make a direct impact in driving efficiencies for our team. You’ll interact regularly with many other team members.

Responsibilities:

Create weekly, monthly, quarterly and annual forecasts and sales reports
Help with basic CRM administrative tasks
Lead the SOW and contracting process with customers
- Coordinate with rSTAR leadership and practice leads to finalize scope and estimations (i.e. LOEs and Staffing Matrices) for SOWs
Manage calendar and appointments setting for VP of Client Engagement
Assist Client Engagement team with research on key accounts, targets and high-ranking customers, contacts and prospects
Perform research on key accounts, targets and high-ranking customers, contacts and prospects
Schedule appointments with prospective targets
Set up and manage a customer satisfaction program with routine CSAT surveys in order to help create a personalized customer experience
Schedule monthly business reviews (MBRs) with all customers and stakeholders
Support our partner programs (i.e. portal administration, joint GTM activities, qualifications, etc.)
Arrange virtual and in-person events to drive more effective client engagement

Qualifications

Proven client engagement administration experience
Good understanding of basic Salesforce administration, reports and dashboards
Excellent time management skills and ability to multi-task and prioritize work
Proficient in MS Office, including Office365 collaboration tools
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational and planning skills
At least 3 years of experience in the field or in a related area
Bachelor’s Degree preferred

Nice To Have

Be a supporting arm to the Sales and Marketing teams, where/when necessary
Support team to setup appointments and schedule discovery sessions
Work with marketing team to create more case studies, references, customer stories, etc.
Conduct additional persona/buyer analysis and market research, when necessary

Benefits

Excellent compensation package which includes:
401k Retirement Plan
Health Insurance
Dental and Vision
Paid Time Off

Westmont, IL

Full-Time (Mid-Level), Permanent

Client Engagement Associate

View below the job description in addition to the application form.

Experience :

3+ years

Apply Today

Job Description:

Responsibilities:

Create weekly, monthly, quarterly and annual forecasts and sales reports
Help with basic CRM administrative tasks
Lead the SOW and contracting process with customers
- Coordinate with rSTAR leadership and practice leads to finalize scope and estimations (i.e. LOEs and Staffing Matrices) for SOWs
Manage calendar and appointments setting for VP of Client Engagement
Assist Client Engagement team with research on key accounts, targets and high-ranking customers, contacts and prospects
Perform research on key accounts, targets and high-ranking customers, contacts and prospects
Schedule appointments with prospective targets
Set up and manage a customer satisfaction program with routine CSAT surveys in order to help create a personalized customer experience
Schedule monthly business reviews (MBRs) with all customers and stakeholders
Support our partner programs (i.e. portal administration, joint GTM activities, qualifications, etc.)
Arrange virtual and in-person events to drive more effective client engagement

Qualifications

Proven client engagement administration experience
Good understanding of basic Salesforce administration, reports and dashboards
Excellent time management skills and ability to multi-task and prioritize work
Proficient in MS Office, including Office365 collaboration tools
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational and planning skills
At least 3 years of experience in the field or in a related area
Bachelor’s Degree preferred

Nice To Have

Be a supporting arm to the Sales and Marketing teams, where/when necessary
Support team to setup appointments and schedule discovery sessions
Work with marketing team to create more case studies, references, customer stories, etc.
Conduct additional persona/buyer analysis and market research, when necessary

Benefits

Excellent compensation package which includes:
401k Retirement Plan
Health Insurance
Dental and Vision
Paid Time Off